1 Message
Worst Customer Service Ever
- remote voice control and most functions stopped working. Ordered new remotes 3 times and same issue. Believe issue to be the X1 box, which Xfinity refuses to replace for me. I’m going to take it to a Xfinity store tomorrow and demand a replacement.
- internet is always slow, generally around 40% of the speeds I pay for. Modem Requires a reboot weekly.
- customer service is limited to overseas representatives with a script and minimal ability to assist. All they do is apologize and say this time it will be fixed. Spoiler alert: it’s never fixed.
Despite many, many calls and chats with agents, my issues remain unresolved. I am sick of the insulting $30 credit I get offered when I’m paying thousands a year for piss-poor service and no help from Xfinity. I was told that sending a tech would be at my cost!
I can’t wait to ditch this garbage company. It is unfathomable that they don’t even have a customer service manager in the United States that I can speak with. No way to escalate anything. Each time I’ve requested a Manager call me, a regular tech calls me. It’s insulting. I can’t believe these people run this company this way. As soon as my contract is up I’m done with Xfinity forever. Maybe they should study In-N-Out or ChikFilA or LITERALLY ANY OTHER COMPANY and learn how to help customers.
XfinityMarcos
Official Employee
•
2.3K Messages
5 days ago
Hi user_cph18v, I can see how annoying the remote issues would be, especially after several replacements. I'd love a chance to work with you more on this. What type of issue are you seeing with your remote, any details you can provide would be helpful? Is there a delay? Which functions are you having issues with? Regarding your concern about your slow speeds, we can work on that as well. You're certainly able to complete a TV Box swap at an Xfinity store free of charge, but I would recommend we troubleshoot together to confirm if the issue isn't beyond the equipment. And our tech visits are only chargeable if the issue isn't Xfinity related, however; a tech would determine that based on the resolution they discover.
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