Worst customer service ever

I was trying to upgrade my tv to the ultimate tv package and the app doesn’t work, the website didn’t work so I called and it’s just an automatic message that just bounces you around and does nothing. Xfinity has to be the worst customer service ever with the most inconsistent internet too. I wanted to upgrade my package now I’m going to cancel.

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XfinityBrianH

Official Employee

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1.2K Messages

14 hours ago

user_68p9qn Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_68p9qn

2 Messages

No thanks people should see how awful the customer service is. Took an hour and a half to talk to a real person. Stop being cheap Xfinity were real people we want to talk to real people thanks bye

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14 hours ago

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Customer Service

user_68p9qn

Worst customer service ever

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XfinityBrianH

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