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user_1t3d9g
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Wednesday, February 5th, 2025 4:50 PM

Worst customer service EVER

This is the second time I try to leave a review as it didn't want to upload on my xfinity cellphone. All I tryed to do is upgrade to the new s25 ultra after 6 hour and people different people no success. Can't even get your pin over the phone must be in person of mobile app only. Wouldn't recommend it even to my worst enemy.

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1 month ago

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XfinityBenjaminM

Official Employee

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1.8K Messages

1 month ago

 

user_1t3d9g Hello! Thank you for reaching out to us here on our Community Forum. We appreciate your feedback and we are sorry to hear of the experience you're having, if there is anything we can still help you with, please let us know.

 

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user_1t3d9g

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@XfinityBenjaminM​ unfortunately I don't think so I have been bounced around and lied to way to many times. I do appreciate the contact back. All I was trying to do was upgrade my phone that was it. And now I'm making plans to just more to an other company all together. 

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1 month ago

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XfinityBenjaminM

Official Employee

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1.8K Messages

 

user_1t3d9g We're more than happy to see what we can do. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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1 month ago

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