Worst customer service ever

Xfinity recently decided to deactivate my account for no reason. When I contacted them about it, they initially accused me of not paying my bill, which was entirely false. When they realized that, they set about setting me up a new account. This process took over three hours and multiple agents that would transfer me or simply disconnect when they didn't feel like helping me anymore. I was assured I would not have to pay the one time activation fee, as it wasn't my fault my account got deactivated. I was then unable to sign into my account for several more hours. When I finally could sign in, I found out I was being charged that fee, and the agent had set up autopay even though I said I didn't want it and had declined it at setup. 

It took several MORE hours just to get the fee reversed and autopay turned off, since there was no option for me to turn it off on the website. All of this totaled over six hours of my time, spent trying to fix an issue that Xfinity created and should have taken care of themselves.

Throughout the entire process, never once was I made to feel as if I was a valued customer. I wasn't offered any compensation for my time or my trouble. Xfinity is the only option I have for internet, or I absolutely would not be using them. I am making sure to share this experience everywhere I can, as I think potential customers should know that Xfinity doesn't care at all about their current customers and regards them as nothing more than numbers.