Worst Customer Service Ever - Please Help

Hahaha I can't even get digital help without the website eating the post I spent 10min writing. And now I have to do it all over again.

I have been fighting with customer service for months and I am at my wits end. I have been a loyal customer for 5 years. My bill unexpectedly rose in April so I spoke to a representative in May. The only way to do this was with the virtual chat agent which starts as AI then connected me to an offshored representative who struggled to understand what I was asking. An hour later we finally knocked the bill down to $60/month.

Lo and behold, in June I got charged the full amount again. Had to go through the virtual chat again and spend an hour with an offshore agent who struggled to understand me. This time, we knocked the process down to $62/month AND SIGNED A CONTRACT.

It's July and I GOT CHARGED THE HIGH AMOUNT AGAIN. Went in store to talk to someone and thwy said they can't help and I can either use the chat or call the automated 1-800 number. Tried the virtual chat and got nowhere. So called the number and asked for a representative a dozen times only to be told "I'm sorry, I don't understand that request, please try again".

It was only when I angrily said I wanted to disconnect service several times that I got connected to a human. Another Indian offshore rep with poor cell connection and did not understand my issue when I explained it all. So I asked to be connected to a US rep. I spent 10min on hold only to be hung up on.

What [Edited: "Language"] Xfinity. This is beyond unacceptable. If you do not fix this ASAP I will have to switch providers. Can I please speak on the phone WITH AN ACTUAL HUMAN BEING WHO IS FLUENT IN ENGLISH. Where are all the account executives? Why do you make customers jump through a million hoops just for terrible service?