Worst customer service ever by far.

On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to explain that this was a problem caused by the crew that was here and that they needed to come back and correct it. Nope. Too logical. I was connected to a “live agent chat” where over the next two days I spent over 10 hours chatting or talking to people who only knew how to tell me to unplug and plug in my modem, that I was on with the person who would fix my problem (no worries), and that I was entitled to a free mobile line from the company (Xfinity) that unceremoniously disconnected my internet. No one; not one person; listened to what I had to say which was to describe how Xfinity disconnected my internet. Finally they told me after about 30 hours that the next available slot was 6/28. Over 10 days after Xfinity broke it. I was finally able to push them to move that to 6/19. The tech came as scheduled and was competent in listening to me and addressing the problem. But he was limited to doing only what he could do. He said that my line was cut by the install team. So he ran a cable across 150 feet of my lawn on top of my grass to my house. He said that a digging (and cutting) crew would be out in a week or so to bury a line. Now today I got notice that if would be 7/25 before the cable would be buried. A month from now to wait for Xfinity to fix the problem they created. I am so disappointed and I can’t do anything but wait and hope they do no more harm. If I had a choice I’d go fiber optic. But I don’t. So I’m stuck with this mess.