Worst customer service, as a whole.

Had issues with our home internet since July. Called, made a ticket,scheduled a technician visit on the 30th of July. Never showed,called, anything....finally talked to a real person and scheduled a technician for today August 11th, no show again. So done with these people.....I will go pay more with ATT or my local provider. When you call or chat they really dont seem to care anyway.

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XfinityRoberto

Official Employee

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2.4K Messages

4 hours ago

Hi there and welcome to Comcast @user_osfsdv. I am sorry to hear that you are having troubles iwith your Internet service. We are here to help you out.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

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Customer Service

user_osfsdv

Worst customer service, as a whole.

XfinityRoberto

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