Worst customer experience

It has been the worst experience the last nine months.
-consistent account actions promised and not followed through.

-pulling money out of my account after one thing was quoted and another amount pulled out of my account

-customer service language barrier or understanding is a nightmare

-outsource customer service doesn’t seem to have a complete understanding of their own system or a process to resolve when it comes to billing

-outsourced customer service says they will fix your problem, doesn’t , and then the next representative doesn’t know or can’t confirm what was done

-They only have call record recording going back 45 days pretty convenient since you don’t know there’s an issue on your plan for 45 days from the phone call.

-The only times I feel like I actually get real qualified support is if it’s Tech Support with the outsourced service team,  they are helpful

-if it’s Billing or plan support it only seems to be helpful when the service representative is in the United States

-I made a formal complaint with the state and government I did receive a callback from a representative at Xfinity

he was able to help me best of his ability about my complaint and  reimbursement for my time

However I expressed the billing wasn’t accurate on the app

 that was not resolved

I gave it a few more days for that to be resolved on the app it was not

-Called the billing department to get the incorrect credit on the app removed because I was concerned about the amount of money that was or was not going to be removed from my checking account or the amount that they would put me in collections for in the future if it wasn’t handled timely the 2 representatives that I was transferred to had no clue what I was talking about finally a third had to put me on hold to get a supervisor, says that it’s gonna be resolved in two days… do I believe him no, then proceeded to try and sell me cell phone plan are you kidding me!!!! Just continued to talk sell over me when I asked him to stop.

-Xfinity has been on and off with their Customer experience in my opinion. I have been with them for near two decades at this point when they had their customer service in the United States I never had an issue when they move their customer service to text only was a nightmare

 then they now have a rep on the phone but they do not have a clue what they are doing unless it is tech support or United States.