Visitor
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6 Messages
#WORST CUSTOMER CARE #SCAM
After repeatedly complaining about pocket drops in the data...I moved to Fios. I called the customer care and let know to disconnect the line. As usuall sweetly trained agent replies its all set. But ever after I keep calling to disconnect....agent confirms its disconnected...this process repeats. Looks like my top priority in life is only calling xfinity customer care and wait in the waiting line, talk about the whole story and after few days get the email for non payment. If your technician can't fix a technical issues, you don't deserve to be in business. Let me tag or tweet hoping some one with senses from xfinity responds.
XfinityRaul
Official Employee
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2.3K Messages
2 days ago
Hello, @user_psivyx. I'm sorry to hear you've moved on to another service provider. I would be more than happy to help you make sure your account is properly disconnected to prevent another payment notification from being sent.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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