Visitor
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1 Message
Worst Customer and tech coordination ever!
I have been rescheduled 3 times. I was on the phone throughout with customer service who informed me that tech was on the way, only for it to be time and I was rescheduled!
The next time I was told again tech was on it way, it showed in my app as well which was confirmed by customer service. When the time was near and I called I was informed that no appointment was showing for me. They did this to me 3 times!!!
XfinityAmira
Official Employee
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5K Messages
5 hours ago
Hi user_ozs3fq! Thanks for taking the time to reach out on our Xfinity Forum regarding this rescheduling concern. I certainly know the importance of getting someone out there as soon as possible. So that we can better look into and assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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