U

Visitor

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4 Messages

Thursday, May 11th, 2023 9:40 PM

Closed

Worst costumer service ever!

When they installed the cable they hung it about 12’ over a busy road. Shocker - a truck snapped it into… this has happened 4x!!!!! What is the definition of insanity. Happened two days ago. Guy came out that day hung it the exact same place. Shocker happened again today! Now there is cable line in the middle of a busy street. Again I do not have internet. Now they won’t come out to fix it for 2 more days!!! My bill is OVER $350 a month and they offered $15 to compensate. And refuse to send anyone out sooner!!! 
i will never recommend Xfinity to anyone. The minute I get my full refund I’m changing companies 

Official Employee

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352 Messages

2 years ago

Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon (top right corner)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it.

Visitor

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4 Messages

2 years ago

There response:

Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

? Click the "Direct Message" icon (top right corner)

? Click the "New message" (pencil and paper) icon

? Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

? Type your message in the text area near the bottom of the window

? Press Enter to send it.

Visitor

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4 Messages

2 years ago

There is no direct message icon. Just laziness you could easily look me up. You have my email and name 

Katherine [Edited: "Personal Information"]

[Edited: "Personal Information"]

(edited)

Expert

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31.5K Messages

@user_44c7c5​ 

There is no direct message icon. Just laziness you could easily look me up. You have my email and name 

You need to send that information in a direct message to Xfinity Support.  This is the icon:

which is found in the upper right corner just to the left of the bell icon.
And, FWIW, you posted your private information in a public message board that anyone on the internet can read.  I marked it Private and reported it so that it can be removed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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4 Messages

2 years ago

Clearly I am having to use mobile data because I do not have internet. 

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