Visitor
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4 Messages
Worst costumer service ever!
When they installed the cable they hung it about 12’ over a busy road. Shocker - a truck snapped it into… this has happened 4x!!!!! What is the definition of insanity. Happened two days ago. Guy came out that day hung it the exact same place. Shocker happened again today! Now there is cable line in the middle of a busy street. Again I do not have internet. Now they won’t come out to fix it for 2 more days!!! My bill is OVER $350 a month and they offered $15 to compensate. And refuse to send anyone out sooner!!!
i will never recommend Xfinity to anyone. The minute I get my full refund I’m changing companies
CCMarcella
Official Employee
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352 Messages
2 years ago
Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.
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user_44c7c5
Visitor
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4 Messages
2 years ago
There response:
Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
? Click the "Direct Message" icon (top right corner)
? Click the "New message" (pencil and paper) icon
? Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
? Type your message in the text area near the bottom of the window
? Press Enter to send it.
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user_44c7c5
Visitor
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4 Messages
2 years ago
There is no direct message icon. Just laziness you could easily look me up. You have my email and name
Katherine [Edited: "Personal Information"]
[Edited: "Personal Information"]
(edited)
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user_44c7c5
Visitor
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4 Messages
2 years ago
Clearly I am having to use mobile data because I do not have internet.
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