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user_8j3c30
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5 Messages

Tuesday, February 17th, 2026 4:29 AM

Worst Company

I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours later now . . . No internet and it’s too late to talk to another agent. 

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XfinityVianney

Official Employee

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2.5K Messages

17 hours ago

 

user_8j3c30, Thank you for reaching out and creating a new post. I know it can be frustrating waiting for service to be restored, but we can certainly do all we can to help in the meantime. The Xfinity App will provide the most recent updates regarding any service interruptions or issues nearby. Is there a service interruption listed for your area? If not, can you tell me about any troubleshooting you've tried so far? 

 

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