Worst company in the US

I wouldn't wish Xfinity on my worst enemy. They have the worst customer service imaginable. They consistently mess up your bill then you have to spend 8 hours with 30 different agents while it's resolved. For example when they made my account they made it in duplicate so I was getting charged for an account I didn't even have access to. Somehow took a billion people to get it fixed. Do yourself a favor and stay away. I have a whole list of other issues I've encountered with them. Avoid at all cost!

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XfinityChristy

Official Employee

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2.5K Messages

1 month ago

user_bkazhm Oh goodness that is not the experiance we want for our customers and I am so sorry that error took so many people to get resolved. I would be happy to reivew your account and make sure everything is fixed. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_bkazhm

Worst company in the US

XfinityChristy

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