Visitor

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2 Messages

Tuesday, July 22nd, 2025

Worst company I have ever dealt with

This is the worst company ever. I have had Xfinity cable for several years. I recently had to switch apartments because of water damage. I literally moved one door down from where I have had Xfinity cable for years. I contacted them to come out to switch my cable from one apartment to the one next door. Today was my SEVENTH tech appointment to try to get this completed over the last THREE WEEKS!! One time the tech supposedly arrived and then left claiming I was not home when I was. Twice they cancelled on me due to sickness or “issues with his wife”. And all the other times someone has come out and then left without being able to do the job, saying that there was something that needs to be installed or repaired that they are unable to do. After being told the same thing from the tech this morning I again contacted customer support and was told that she was putting me on a priority list to have someone out after 4:00 today and that I would receive text or email confirmation. I have yet to receive confirmation so I am sure they won’t be here again today and I will have to contact them yet again. Completely ridiculous customer service and technicians!!

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Official Employee

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1.5K Messages

27 days ago

Hello, @user_nj8nnm thank you for reaching out over Xfinity Forums. I understand the frustration with service not being able to get installed, and if I was in your shoes would feel exactly the same way. We partner with our local technician leadership teams, and I'd like to investigate further to find out what additional work is needed to complete the installation as well as check on the rescheduled appointment for later today. 

Since I'll need to gather some information we don't want in our public conversation, when you have time please send a direct message. 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

Visitor

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2 Messages

@XfinityJustinC​  I tried. No one has answered me and it's been 6 minutes

Official Employee

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1.5K Messages

@user_nj8nnm thank you for sending the direct message, I was able to locate that. I did want to help get the proper expectations set up that there may be delays in the time frame when working with us over Xfinity Forums, but following up with you now in the direct message. 

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