Worst company ever

From the very beginning, Xfinity’s customer service lied to me. I called to lower my bill by canceling my landline, but instead, the agent converted it into a cell phone line without my consent. He promised this would reduce my bill — which was completely untrue. I already have a cell phone and never needed another one.

After two months, I found out my bill was actually going to increase. I made multiple phone calls to fix the issue and even returned the unwanted cell phone, yet Xfinity still refuses to cancel the line. To make things worse, they continue to charge my credit card for a service I didn’t ask for and don’t use.

This experience has been nothing but frustration and deception. I’m extremely disappointed and would not recommend Xfinity based on how they handled this situation.