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user_qi99fk
1st Topic

Visitor

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2 Messages

Tuesday, July 8th, 2025 11:55 PM

Worst company EVER

Having trouble posting on the forum,  guess it doesn't work either..lol..lost cable 2 days ago..have spent almost 4 hours on my phone,trying to resolve,impossible to speak to anyone..was informed, they were doing "work in the area"..our apartment complex office has issues along with many other tenants...finally did..was lied to,was told, due to a cancelation, someone would be here today,  left work early..just to find out, complete lie..someone not scheduled til 4 days from now..IM forced to use xfinity ..bottom line...if you have options..DON'T choose xfinity 

Question

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Updated 

7 hours ago

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XfinityMarcus

Official Employee

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1.6K Messages

9 hours ago

user_qi99fk thank you for using the Xfinity Community Forums page to reach out today. I understand that you have some concerns related to forum access, it looks like that has been resolved as we are able to see this post from you now. We can also assist you with your video service as well. I want to ensure we understand what exactly the issue at hand is, was your service disconnected or are you experiencing a service interruption impacting video service?

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user_qi99fk

Visitor

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2 Messages

@XfinityMarcus​ it seems you reply the same way over and over and over again..A Script...no you cannot help...besides giving me the satisfaction, of knowing..that you know..your companies "customer satisfaction" is one of the worst in the world 

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8 hours ago

0

XfinityMarcus

Official Employee

 • 

1.6K Messages

user_qi99fk I assure you we don't have any scripts over here, I just really appreciate all of our customers use of the forum. Whether the sentiment of the included message is positive or indifferent, the increased use of the forum allows for more of our customer base to find related topics to a concern that they may need to address themselves. 

 

We truly would like to assist you, however your original message was a little vague in terms of the specific concern you are dealing with. While I fully support your ability to express your unique experience, I also want to ensure you are aware that we indeed are here to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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