Visitor
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1 Message
WORST COMPANY EVER
Your customer service is truly incompetent. You are the hardest company to get a hold of to talk to somebody on the phone. It’s absolutely insane. The hoops that you have to jump through just to talk to somebody about your plan. And then you get charged three times more a month than you were contracted to get charged. it’s infuriating. I literally would not recommend Xfinity to anybody that I know. I am canceling my service. I will literally never use Xfinity again.
[Edited: "Inflammatory"]
XfinityEmilyB
Official Employee
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2K Messages
1 day ago
@user_nizjtc Welcome to our community forum! Thank you for taking time out of your busy day to bring this to our attention. I'd like the opportunity to turn your experience around and restore your trust in us. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.
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