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user_o4gk6t
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Wednesday, April 16th, 2025 3:50 PM

Worst company ever

Stay away from Xfinity. Employees doesn’t have a clue what they are doing. When calling the company it takes 30 mns and more trying to skip the robot and talk to a live agent. When you apply for auto pay they take money when ever they want on your account. Their price change when ever they want. Agents doesn’t speak English fluently so it’s difficult for them to understand you. Worst company ever. Go to T-mobile, more expensive but service is 💯. I hate xfinity

Question

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Updated 

3 months ago

45

3

XfinityWilliam

Official Employee

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1.4K Messages

3 months ago

user_o4gk6t Hey there. We would be more than happy to assist you in anything Xfinity related! Please let us know!

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user_6e831b

Visitor

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1 Message

3 months ago

I was seeking to add MLB extra innings to my account. First attempt was done on their app. Never received a confirmation and couldn't program my DVR for upcoming games. After 30-45 minutes trying to get to an agent, I finally got an incompetent person who not only signed me up for MLB but upgraded my package without my consent. During an extended period of him trying to get me to confirm my choice by email and texts, the confirmation went through. At no time did I discuss an upgrade. Approximately 3 weeks later I viewed my upcoming bill much to my dismay. Once again after approximately 45 minutes I reached an agent. I explained to her the situation and asked to be put back on my previous plan. NO WAY. The old plan isn't available now. The new plan is for their fastest service 1100mbps and will cost me $37.00 more a month. I said ok, switch to a 600mbps plan to save on money. She said ok but that plan would additionally raise my plan cost $18.00 over the price of the  new 1100 mbps plan. How is this reasonable, or allowable. Can't some overseeing board or authority rein in this terribly corrupt company.

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XfinityAmandaB

Official Employee

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2.4K Messages

Hello @user_6e831b, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_7el9io

Visitor

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1 Message

3 months ago

Xfinity is complete [Edited: Language]! They make it impossible to talk to a person on the phone. This is all done purposefully of course! I will be cancelling my service and my mother’s. Xfinity is going to lose two customers in one day because they’re a garbage company that take advantage of existing customers. Not any more. Starlink is in my future! Peace xfinity

(edited)

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XfinityBillie

Official Employee

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3.5K Messages

 

user_7el9io We appreciate you taking the time to reach out on our Xfinity Forums. This definitely isn't the experience we want for our valued customers. Our team would love the opportunity to assist you and help turn your experience around. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

3 months ago

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