2 Messages
WORST COMPANY EVER
I’m extremely upset that I was not told that my service was a contract and I had a termination fee. I will never use your company ever again. And I’ll never recommend your company. I know you don’t care but this company is a scam.
XfinityJosephA
Official Employee
•
1.7K Messages
3 months ago
Hello, user_kll08u thanks for sharing your concerns about contracts and agreements. Anytime we create an order we send all valued customers the order to review and approve before anything finalizes. Nothing will ever get applied to your account without giving you the chance to review it. We tend to send these out by email or text. You can always review those orders and contracts anytime at https://www.xfinity.com/support/articles/my-account-find-contract.
Our Xfinity Customer Commitment offers a 30-day-money back guarantee, and we will continue to do all we can to provide a transparent, simple, and easy experience picking services. If you did not get an order agreement please let us know.
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