. WORST COMPANY EVER. NO LOYALTY FOR 23 years.

Update: 4 hours later chatting still no resolution. WORST COMPANY EVER. NO LOYALTY FOR 23 years 

I am mentally exhausted from chatting, calling , waiting for managers to call that never do to try to get issues resolved. You can NEVER get anyone stateside to help. I WILL BE CALLING VERIZON MONDAY. I am at my limit.

January- My bundle expired in Dec and I called to redo the package. Was quoted  price of $294 all in (taxes and fees) which was suppose to be the exact same services just about $10 more ( cause I had to add HBO).

February-Got Feb bill- shocker- it’s wrong. Chatted with an agent who gave me a $30 credit and I asked what I had to do so this doesn’t happen going forward. I’m told, “ no worries miss nicole, I am fixing your package so that you no longer have this problem” Oh and I dropped the house phone to make it “easier” for the agent to do my bundle.

March WELL SHOCKER-March bill is wrong and I now have the most basic cable service with only 20 hours of DVR and being charged for all premium channels. 

In addition- I have had someone out for dead spot internet/wifi issues and am told everything looks good. Meanwhile, my husband gets kicked off his laptop at least 4 times a day and the streaming in this house is terrible in certain spots. So I’m basically overpaying to only get service in 1/2 my house.

this company can’t get anything right. When I changed to the cellphones, it also took 3 months to finally get that bill right.