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user_5z2mq9
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Visitor

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1 Message

Sunday, March 15th, 2026 3:36 AM

Worse service

We call for one problem, they created 2 more problems and cancel a line that was not asked to be canceled and blame us, saying our phone is locked when it was just working just fine with the ixfinity line before making a call to customers service. 

Question

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Updated 

12 hours ago

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XfinityAbby

Official Employee

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707 Messages

12 hours ago

Hello @user_5z2mq9 Thank you for reaching out on our community forum. It sounds like you did not have a great experience and that is not what we want to happen. I would love to review your account and see what we can do. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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