Visitor
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2 Messages
WORSE CUSTOMER SERVICE
I’m messaging in regards that I have not been able to use my service for about 5 months
Little to nothing has been to to fix the issue which is burying a line
I’ve called milt times for help and they just send technicians out saying the same thing. “There’s nothing I can do to help until they bury the line, I don’t know when it will happen but they will call you” AND NOBODY CALLS me
I’m tired of it and just want to use my wifi as soon as possible
The customer service [Edited: "Language"] in Washington
I’ve emailed Ken [Edited: "Personal Information"] who is a manager and no reply. Does xfinity even care for their customers to even help them or just even stay in contact
EG
Expert
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110.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCJamie
Problem Solver
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322 Messages
2 years ago
@MichaelS671 Thank you for reaching out to us, sorry to hear about your experience thus far. We would like to take a look into this with you and help find a resolution. If you could please send a direct message with your name and complete service address, we can then assist.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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Again
Expert
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31.5K Messages
2 years ago
@MichaelS671
I'm confused. If you've not been able to use your service in 5 months, how will burying the cable fix that issue? Is the cable now to connected to the pedestal or to your house [or both]? Have you been paying for [non]service all this time?
Would you keep us updated on this please?
(edited)
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