U

Visitor

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1 Message

Friday, May 2nd, 2025 5:16 PM

Worse customer service Left for dead

The power line is hanging currently very dangerously and nobody seems to care somebody can be hurt or killed if they run into this wire. 

Official Employee

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2.3K Messages

1 day ago

 

Thank you for reaching out to report this issue, user_p49co5. You've reached the right place for help. For awareness; you can report safety issues and concerns, like low-hanging cable wires, by visiting the Report an Issue page. Choose the option that best describes your situation and click Continue. Make sure all information is accurate then click Submit. You’ll see a confirmation page as well as receive a confirmation email. Requests are worked in the order they're received. You'll get emails about the status of your request, and we may contact you for more information if needed. Once we fix your issue, we'll send you an email to let you know everything is all set.

Our team would be happy to help too! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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