New Poster
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2 Messages
Worse customer service in the industry
Does anyone else agree that this automative robot does everything it can to stop you from speaking to someone. Then finally when they call me back, the operator hangs up on me after waiting forever to receive the call back. He didn't agree with my issue it seems and simply cut me off. I have had several issues with billing and they don't seem to have their customers organized. Great equipment and internet but is it worth the disrespect and not wanting to talk to us ever?
Responses
ComcastJoeTru
Official Employee
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6.7K Messages
6 m ago
Hello cdlmagic. Thanks for visiting and posting on our Forum. Apologies about your recent experience. I can offer support with your account and billing issues. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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