Visitor
•
1 Message
Worse customer service experience
I’m writing to express my frustration with a recent experience I had with your customer service team. After spending over an hour on the phone attempting to reach a live agent, I was finally connected—only to be given another phone number to call for assistance. The agent asked to repeat the provided phone number, and he confirmed it correctness. That number turned out to be a fax line.
This experience was not only time-consuming but also deeply disappointing. I expected a basic level of support and responsiveness and instead encountered a lack of efficiency and care that reflects poorly on your company’s commitment to customer satisfaction.
EG
Expert
•
113.1K Messages
10 days ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRichard
Official Employee
•
2.3K Messages
10 days ago
Hi there, @user_6fkmgk ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the experience you had trying to get assistance. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0