worse company ever

user_8zzk76, Hi there! Thanks for reaching out. I can completely understand why you're upset. From what you've described, it sounds like this situation has caused a great deal of frustration, especially if a transfer was processed incorrectly and resulted in charges for an address where you never resided. We never want our customers to feel unheard or that they're being charged incorrectly, and I apologize that your attempts to resolve this have left you feeling this way. We'd like the opportunity to review the account details and the transfer order more closely to understand exactly what occurred and determine whether any corrections are needed. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message so we can securely review the account. We'll take a closer look at the transfer, the associated charges, and any notes on the account to see how we can help. We appreciate you for bringing these concerns to our attention.