Visitor
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1 Message
Work order
I had a technician come to my address on Tuesday, 01/20/26 and he stated that there was no signal coming into the house from the pole. A work order was put in and I was told it would be resolved within 24-48 hours. It has been way over that and if you call Comcast customer support, they tell me they are unable to see any work requests from technicians. How can I follow up on this and possibly get an eta of when it will be fixed?
EG
Expert
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115.7K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.5K Messages
12 hours ago
@user_2osudz Thank you for making us aware with work order hasn't been completed via Forums. I would be more than happy to review your account to see what's the status. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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