Hi good day! We can assist you with your request. I did remove the ticket number because it is linked to your account but do have it in our notes for the reference. In order to assist, we will need to verify your information.
To send our team a direct message, follow these steps.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinityQue
Official Employee
•
9 Messages
2 days ago
Hi good day! We can assist you with your request. I did remove the ticket number because it is linked to your account but do have it in our notes for the reference. In order to assist, we will need to verify your information.
To send our team a direct message, follow these steps.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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