Work order on new under ground wire to install on my property

I am so frustrated with Xfinity at this point.  I don’t know what else to do or how to get through to speak to someone that can actually access my account to understand my issue.  

My house is rebuild due to an unfortunate fire and we just moved back home.  We first scheduled Xfinity tech to come out and check our property in order to install internet services on the 1st of August and paid the fee.  No tech showed up.  We called Xfinity again and was told the fee we payed was returned from our bank and there is no record of an appointment scheduled on the 1st of August.  We check our bank statements and there is no return, no credit. We contacted our bank and they have no record of requesting the payment back from Xfinity.  Xfinity can’t explain further and rescheduled another appointment on August 11.  A tech came out and confirmed, they will have to dig underground to install new cable wire and submitted the work order.  A few days later, Smud came out and marked the area for Comcast.  After weeks, we finally received an updated email from Xfinity, our property has been marked and Xfinity scheduled an appointment on the 5th of September to start the work.  I called Xfinity again to make sure this will happen.  Got the run around as always. It is now the 8th of September and Xfinity has not show up nor update us as to why.  I called back again and spoke to a rep.  Took over an hour to seriously explain my situation because the rep doesn’t really see the full work order information in which is the most frustrating part of my call.  I specifically explained, over and over, I have proof, I have the updated emails, etc.  Although the rep is understanding and super nice, I still don’t believe he understands completely about my work order issue.  He keeps repeating about a tech will come out to install my internet because it’s not working but he’ll have to again, reschedule.  I am not confident at all as I do not believe the rep can see his system to really understand this work order and what really needs to be done.  I am so desperate for internet because I work from home.  I’ve been using my hotspot on my phone which it takes so long to connect and some days, I struggled.  I have been a loyal customer for so many years and all I need is the underground dig to bury the cable wire to complete so I can move forward with having internet installed on my property and in my home.  

😭😭😭 It’s so hard going back and forth with Xfinity and there’s really no update to ease my mind.