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user_h8nz0m
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2 Messages

Saturday, August 15th, 2026 3:11 PM

Work order confirmation, statement of service

Hi, I recently subscribed to Xfinity internet services, is it possible to get some sort of order confirmation letter or statement of service letter to my email?

I need a document that states the service I have ordered, the address to which the service will be supplied, and the date the equipment will be provided and/or service will begin.

Thanks,

Aaron

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22 minutes ago

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XfinityBrianH

Official Employee

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2.4K Messages

2 days ago

 

user_h8nz0m  Thanks for reaching out with your concerns! . You can view your pending package details, order summary, and shipping status online by visiting Xfinity Get Started to set up or log into your pre-service account. 

 

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user_h8nz0m

Visitor

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2 Messages

Unfortunately I’m not able to access the link provided (https://www.xfinity.com/getstarted) I’m redirected to a screen that says:

This information doesn't match our records

Try again or contact us and one of our agents will be happy to help you.

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1 day ago

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XfinityDemetrise

Official Employee

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393 Messages

Please follow the steps below to send a direct message for further assistance. 

 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

How to: Direct messaging within the forum | Xfinity Community Forum

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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XfinityCarolyn

Official Employee

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356 Messages

22 minutes ago

Hi, thank you for reaching out, and congratulations on your new Xfinity service!

In many cases, documentation related to a new order is sent automatically by email and may include details such as the services ordered, service address, estimated installation or activation date, and equipment shipment information. You can also follow this link to manage your notifications: Manage your required customer notices settings

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