Visitor
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1 Message
Work order cancelled
We were scheduled to have our underground cable replaced last week. We had 2 techs come out 2 diff times both confirmed the issue. The following week dig safe came out marked everything up then a week later they did the same. So another week goes by we call and said it was cancelled. So this is 6 weeks of very spotty internet here and nobody knows why it was cancelled. Spent hours on the phone. Please helps. Thanks
XfinityKassie
Official Employee
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2.6K Messages
59 minutes ago
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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