Visitor

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1 Message

Thursday, November 13th, 2025 4:57 PM

Won’t let me sign in

When I sign in to the app it says access is not authorized and it won’t let me set up WiFi in my house

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Official Employee

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3.9K Messages

1 month ago

@user_xt2ztt Have you tried to search for a primary username? You visit the link: xfinity.com/username to locate your username. Once you have your username, you can go to xfinity.com/password to update your password.

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