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user_75q6k7
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Thursday, December 4th, 2025 1:42 PM

Won't honor email pricing

Great News! We're giving
you a loyalty discount
We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.
No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
Thanks again for being with Xfinity.

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5 hours ago

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XfinityBillie

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3.7K Messages

2 days ago

 

user_75q6k7 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I am more than happy to take a look and see how we can help you with  sorting out your billing concern. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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user_75q6k7

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15 Messages

xfinity support will not open

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2 days ago

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XfinityBillie

Official Employee

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3.7K Messages

 

user_75q6k7 Can you clarify what you are running into? Are you logged in and have followed the steps above? Can you share which step you are having the issue with?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_75q6k7

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15 Messages

I used the link to direct messaging

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2 days ago

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XfinityBillie

Official Employee

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3.7K Messages

user_75q6k7 Can you try to make sure that you are signed in and in the upper right hand corner you will see the messaging icon. Can you try clicking that and following the directions?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_75q6k7

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15 Messages

its just spinning ( the little wheel)

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2 days ago

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user_75q6k7

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15 Messages

1 day ago

Chrome, I haven't tried another but everything else is working on my computer

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user_75q6k7

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15 Messages

I tried on another browser, same results

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1 day ago

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XfinityEmilyB

Official Employee

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2.5K Messages

 

user_75q6k7 Please follow these instructions to clear your cache and cookies and let me know if the issue persists.

Open Chrome and click the three-dot menu icon in the top-right corner.
Hover over "More tools" and select "Clear browsing data..." or go to Settings > Privacy and security > Clear browsing data.
In the "Clear browsing data" window, select the "Advanced" tab or find the dropdown for the time range.
Change the "Time range" to "All time".
Check the boxes for "Cookies and other site data" and "Cached images and files". You can uncheck "Browsing history" if you want to keep it.
Click the "Clear data" button. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_75q6k7

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1 day ago

I did per the instructions, no change. I've about had it with Xfinity!

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XfinityDuron

Official Employee

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380 Messages

Looks like there can be an error with the link. Please give it some time and give it maybe an hour and try again, we will reach back out to you at that time. 

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1 day ago

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user_75q6k7

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15 Messages

1 day ago

It's still not working. Don't worry with it, I'll be shopping around.

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user_75q6k7

Visitor

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15 Messages

1 day ago

I talked to two different people yesterday, it was so frustrating! I'll never understand that Xfinity tells me I'll keep the same plan & price & that I won't have to do anything, they will take care of it. The people on the phone didn't want to hear it. I won't be calling them back.

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XfinityMatthew

Official Employee

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1.1K Messages

I'm sorry that it has been difficult figuring this loyalty discount issue. We can check back in with you in the morning to see if the direct messaging option is working. I would recommend clearing the cache and cookies and trying a different browser if possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_75q6k7

Visitor

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14 hours ago

See the previous notes, I've already tried another browser & cleared my computer. I'm not going to keep dealing with this.

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XfinityEva

Official Employee

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2.1K Messages

I'm so sorry this has been difficult for you, if you can try one last step, can you try this in incognito/private mode? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 hours ago

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user_75q6k7

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15 Messages

Thanks, but I'm not doing anymore. It looks like I've got to pay the increase.

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8 hours ago

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XfinityEva

Official Employee

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2.1K Messages

I apologize this method was a bit complicated, we are still able to help. Please give us a call at 1-800-XFINITY or check out our Xfinity Assistant: https://www.xfinity.com/xfinityassistant . 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 hours ago

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Again

Expert

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33K Messages

@user_75q6k7​

Thanks, but I'm not doing anymore. It looks like I've got to pay the increase.

After all of this, I don't blame you, but let's try something anyway.  

To check if your direct messaging is turned on, click on your Profile Avatar in the upper right corner and then on Profile Settings.  Scroll down to the bottom of the page and if Opt Out From Direct Messaging is checked uncheck it and then click on Save. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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5 hours ago

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