Visitor
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13 Messages
Won't honor email pricing
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Great News! We're giving you a loyalty discount |
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We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.
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No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
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Thanks again for being with Xfinity.
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XfinityBillie
Official Employee
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3.7K Messages
18 hours ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_75q6k7
Visitor
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13 Messages
7 hours ago
Chrome, I haven't tried another but everything else is working on my computer
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user_75q6k7
Visitor
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13 Messages
6 hours ago
I did per the instructions, no change. I've about had it with Xfinity!
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user_75q6k7
Visitor
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13 Messages
5 hours ago
It's still not working. Don't worry with it, I'll be shopping around.
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user_75q6k7
Visitor
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13 Messages
4 hours ago
I talked to two different people yesterday, it was so frustrating! I'll never understand that Xfinity tells me I'll keep the same plan & price & that I won't have to do anything, they will take care of it. The people on the phone didn't want to hear it. I won't be calling them back.
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