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user_75q6k7
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Thursday, December 4th, 2025 1:42 PM

Won't honor email pricing

Great News! We're giving
you a loyalty discount
We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.
No action is required by you. We'll begin apply the credit once your current promotional period ends. So, just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
Thanks again for being with Xfinity.

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2 hours ago

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XfinityBillie

Official Employee

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3.7K Messages

1 day ago

 

user_75q6k7 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I am more than happy to take a look and see how we can help you with  sorting out your billing concern. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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user_75q6k7

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14 Messages

xfinity support will not open

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1 day ago

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XfinityBillie

Official Employee

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3.7K Messages

 

user_75q6k7 Can you clarify what you are running into? Are you logged in and have followed the steps above? Can you share which step you are having the issue with?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_75q6k7

Visitor

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14 Messages

I used the link to direct messaging

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1 day ago

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XfinityBillie

Official Employee

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3.7K Messages

user_75q6k7 Can you try to make sure that you are signed in and in the upper right hand corner you will see the messaging icon. Can you try clicking that and following the directions?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_75q6k7

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14 Messages

its just spinning ( the little wheel)

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1 day ago

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user_75q6k7

Visitor

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14 Messages

16 hours ago

Chrome, I haven't tried another but everything else is working on my computer

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user_75q6k7

Visitor

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14 Messages

15 hours ago

I did per the instructions, no change. I've about had it with Xfinity!

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XfinityDuron

Official Employee

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380 Messages

Looks like there can be an error with the link. Please give it some time and give it maybe an hour and try again, we will reach back out to you at that time. 

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15 hours ago

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user_75q6k7

Visitor

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14 Messages

13 hours ago

It's still not working. Don't worry with it, I'll be shopping around.

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XfinityMatthew

Official Employee

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1.1K Messages

I'm sorry the direct messaging option is not working for you. You can also reach us through our main line at 1-800-934-6489 or through our live chat at https://www.xfinity.com/xfinityassistant

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 hours ago

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user_75q6k7

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14 Messages

13 hours ago

I talked to two different people yesterday, it was so frustrating! I'll never understand that Xfinity tells me I'll keep the same plan & price & that I won't have to do anything, they will take care of it. The people on the phone didn't want to hear it. I won't be calling them back.

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XfinityMatthew

Official Employee

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1.1K Messages

I'm sorry that it has been difficult figuring this loyalty discount issue. We can check back in with you in the morning to see if the direct messaging option is working. I would recommend clearing the cache and cookies and trying a different browser if possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 hours ago

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user_75q6k7

Visitor

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14 Messages

3 hours ago

See the previous notes, I've already tried another browser & cleared my computer. I'm not going to keep dealing with this.

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XfinityEva

Official Employee

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2.1K Messages

I'm so sorry this has been difficult for you, if you can try one last step, can you try this in incognito/private mode? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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