1 Message
Won’t hold up their end of contract
When o switched my internet, I asked the lady, on a recorded line that this was unlimited data. I was told yes, for the price I’m paying. That was the reason I went with Xfinity. This has never happened. I’ve had a data cap since. I’ve called, and no one will put me through to a supervisor. The chat agents are rude as can be. No one will give their agent ID numbers. How do I get the service I was promised for what I was promised? The recorded line is a legal binding contract, you say it yourselves.
EG
Expert
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110.9K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.1K Messages
1 year ago
@user_ttoze8 Hello! Thank you for reaching out to us here on our Community Forum. We can certainly take a look at what is going on, and we'll be happy to see what we can do for you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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