Skip to main content
user_7s3dma
1st Topic

Visitor

 • 

2 Messages

Thursday, March 12th, 2026 1:45 PM

Wondering out my WiFi Extender

I was told yesterday at the store in Kentwood Michigan that the store location didn’t have any at the time but they will ship one to my house by tomorrow (today) but I don’t have any way to track if it’s actually coming or not.

Question

 • 

Updated 

3 hours ago

5

2

0

Oldest First
Selected Oldest First
XfinityJustinC

Official Employee

 • 

2.1K Messages

5 hours ago

Hello, @user_7s3dma thank you for reaching out over Xfinity Forums. I understand wanting to check on the status of equipment, and want to assist. When equipment is being shipped, you can track that either on the website or through the Xfinity App. Sign in and go to the "Billing" tab to view order status, shipping dates, and estimated delivery time. 

When orders are placed for equipment you should also receive an order confirmation email, there is typically a spot on the email communication to click for tracking once that populates. 

- Did you receive an email for the equipment order?
- When logging into your account, do you see any orders to check for shipping status? 

3

0

user_7s3dma

Visitor

 • 

2 Messages

@XfinityJustinC​ there isn’t anything about shipping on my app for me to check out unfortunately 

Like

Reply

5 hours ago

0

XfinityJustinC

Official Employee

 • 

2.1K Messages

@user_7s3dma I appreciate you checking, and definitely want to help ensure you're able to get the WiFi extender you were looking for. Could you please send our team a direct message with your full name and full address?

 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

I do see you're new to the Forum, if you don't see the direct messaging option. You will need to

uncheck "Opt out of Direct Messaging"

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 hours ago

0

XfinityJustinC

Official Employee

 • 

2.1K Messages

@user_7s3dma I appreciate you sending the direct message, and was able to locate that. I'll follow up with you there to continue with the WiFi extender shipment. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 hours ago

0

XfinitySara

Official Employee

 • 

2.4K Messages

3 hours ago

@user_7s3dma - It looks like we've discussed your options, including the Xfinity WiFi Extenders and our Xfinity Pro solution, but you've chosen to shop instead for a WiFi adapter/card. Totally fine! Glad we could help review your situation and offer up some ideas :) If you change your mind, or need any help in the future, please don't hesitate to create a new post to begin. Our Digital Care Team remains here to support you and your household in any way we can!

0

0

forum icon

New to the Community?

Start Here