Visitor

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2 Messages

Tuesday, September 2nd, 2025

Won tickets to sweepstakes I didnt sign up for... scam?

Hi!

Received this email this morning. "You’ve been chosen as a 'prospective' Prize winner of the Xfinity Philadelphia Eagles Tickets Sweepstakes!"   Is this a real sweepstakes? I have entered the 49er ones, as that is the area where I live.   Do you use entries for mulitple teams?

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Official Employee

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1.8K Messages

2 days ago

user_n4y7lj thank you for reaching out today via Community Forums. I know that I would certainly want to take advantage of sweepstakes to see my favorite/local team play. It would be a bit odd to win for a team I did not submit for though. How did this email recommend that you claim your winning tickets?

Visitor

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2 Messages

Here is the full email (with my name removed as public forum).  There is a link to click at the bottom with 2 buttons to either Accept or Decline.

Dear --------------
You’ve been chosen as a 'prospective' Prize winner of the Xfinity Philadelphia Eagles Tickets Sweepstakes!  
PRIZE: There will be one (1) prize (“Prize”) available. 

Prize Consists Of:

Two (2) Club Level Tickets and one (1) parking pass to a pre-determined Philadelphia Eagles regular season home football game which is scheduled for Sunday, September 21, 2025 at Lincoln Financial Field in Philadelphia, PA during the 2025 NFL season. Prize consists of only those items described herein and does not include travel to the game and/or accommodations, which are the sole responsibility of the winners. 


The Approximate Retail Value (“ARV”) is $1,042.00.


Accept your prize to create your prize fulfillment account. Once you accept your prize you have five (5) calendar days to complete, notarize, and upload winner documents into your prize fulfillment account. Failure to complete and upload winner documents by the deadline will constitute prize forfeiture and another winner will be selected. 

PLEASE NOTE: You have forty-eight (48) hours to claim the prize. If the prize has not been claimed within the forty-eight (48) hour timespan, the prize will be automatically forfeited and another winner will be selected. 
Accept your prize Decline prize

Official Employee

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2K Messages

Thank you very much for providing that here. I would like to take a look at your account to see if that is showing on your rewards prizes. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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