Woke up to fraudulently created account

After contacting Comcast "Security" after the incident yesterday and being told the fraud account had been deactivated, I just received shipping notice for some sort of equipment to the fraudulent address.

After contacting Comcast Fraud department once again today I was informed that my identity theft case had been closed and I needed to re-submit the case packet.

Just truly unbelievable incompetence and lack of security.   

Further update...........

Received a phone call from someone at Xfinity mobile within' the hour.

Someone did in fact create a Xfinity mobile account using my name and number.

Xfinity shipped them out activated SIM cards in MY name.

Once again, this was done using a newly created account in my name and was not associated with my Xfinity account of 17 years.

Truly a scary lack of security in place with Xfinity.  

Xfinity still hasn't cleared the fraudulently created account in my name.

Stil currently receiving text messages sent to my phone in regard to the fraudulent account.   

Absolutely amazing the lack of security at Xfinity.  

Over a week since Xfinity allowed the criminal to create a fraudulent account using my name and phone number.
Despite lots of promises of phone calls from "specialists" etc NOTHING from Xfinity.

Know what you are dealing with if you have security issues with Xfinity.

They absolutely do not have your back despite 17 years as a customer.  

Received a call from some sort of "specialist" this afternoon.   
I have never heard so many attempts to not take responsibility for allowing criminals to sign up for accounts and then dragging their feet to close them.
She even went as far as to tell me that they never shipped the activated SIM cards to the criminal.

I have UPS tracking number showing not only did they ship them,  Xfinity made no attempt to stop delivery of them once they were alerted, they absolutely delivered them to the criminal.

I have the very address and the apartment number of the criminals. 

Literally nothing but excuses and had the audacity to offer to send me some links about how I could be protecting myself against fraud.  LOL!

It was like a Saturday Night Live skit.  

The fun continues.  Not only was this Xfinity created mess not cleared up, it rolls on.

Previously the fraudulently account was created separately and not directly connected to my account beyond using my name and phone number.

Now Xfinity has merged the fraud account now shows on my Xfinity account of 17 years.

How is it possible to have this bad of security in place.  

Good job!  

Same, 

I called in for something completely unrelated and found out there were two addresses associated with my phone number. While, they did cancel the account immediately, They could not articulate how someone could open up an account. I was questioning them because I wanted to see how far I was compromise with identity fraud, and all they could do is tell me that the service was an activated so someone opened up an account but most likely couldn’t follow through with what was necessary.

Fingers crossed 🤞🏽