Hectoreliu's profile

New Poster


3 Messages

Thu, Jan 14, 2021 8:00 AM

Without service all day on January 12

How can I get credit since I’ve been without connection all day on january 12th? My wife wasn’t able to work from home for an outage, the one of many in two months



Official Employee


2.9K Messages

5 m ago

Greetings, @Hectoreliu! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you had run into with your services on the 12th. We know how important it is to have a reliable connection these days with working from home. We can certainly assist you with this. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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