Visitor
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2 Messages
Without internet
Been without internet 2 weeks... Nothing but rudeness from your employees. I've had 3 appts scheduled with no one showing each and every time... I keep getting promised credits but nothing... Rude rude rude
Visitor
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2 Messages
Been without internet 2 weeks... Nothing but rudeness from your employees. I've had 3 appts scheduled with no one showing each and every time... I keep getting promised credits but nothing... Rude rude rude
XfinityKei
Official Employee
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2.8K Messages
13 days ago
@user_c7eesu Two weeks is a long time to be without your service.
This is never the experience we want for anyone. Our team is here to help!
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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