Without Internet for Two Weeks

I’m a part of the Nashville ice storm group but power was restored this past Sunday for my house. Our entire city is set to have power restored by this Sunday according to our electric service company. There has been ZERO communication from Xfinity on how long the internet outage from you will take, why it’s somehow “unsafe” for techs to come out when roadways, ice, power lines, etc. have been cleared for days in over 90% of the city, and more than anything why you are REFUSING to take calls, chats or answer any questions from customers on how we’re supposed to get internet, phone data, etc. back up and running. This is ridiculous. When will internet be restored? I have to go work from other places with internet access because this hasn’t been fixed and Xfinity will not answer any phone calls and literally hangs up the phone because my phone number is associated with a Nashville address. That’s horrid customer service.