Wish to cancel home internet

@mdnttrain

Thank you for reaching out. While we’re sorry to hear you’re considering leaving, we understand your concerns and will be happy to help.

To get started, please send us a direct message with your first and last name, along with your complete service address.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

@mdnttrain

Thanks for reaching out to us,  we do hope to be able to service you again in the near future.

Feel free to reach out to us anytime and thanks for being the best part of Xfinity