Visitor
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1 Message
Wish I could buy your WiFi…
I have tried 3 times to purchase the 1 gig WiFi plan. And have ran into errors or the website restarting. Your website keeps kicking me out and won’t allow me to create an account! I have been with Quantum Fiber for a while and they aren’t much better. So please let me leave them for you. I want to bundle my WiFi with Disney Plus, Hulu and Peacock!!! Can you please explain to me why your website [Edited: "Language"]! Or tell me which competitor I should go to if you can’t help me.
EG
Expert
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116.7K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKam
Official Employee
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84 Messages
8 hours ago
@user_jiikcl I would like to help get this set up for you and make it easy to do so!
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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