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mariosan
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2 Messages

Saturday, March 16th, 2024 1:01 AM

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wiring in the house (new address)

I'm moving to a new address but I'm not in the house yet. 

How do I know if the house if properly wired for xfinity internet service? 

When I use the tool online it says that service is available in my address but doesn't say if there is actual physical installation of the cables. 

Question

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Updated 

2 years ago

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XfinityShawn

Official Employee

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2.3K Messages

2 years ago

 

user_xoexbj My team can help you check the address for serviceability. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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mariosan

2 Messages

There is no "xfinity support" in that icon. Is there another way to contact xfinity? I'm waiting on that to finalize the purchase. 

2 years ago

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XfinityShawn

Official Employee

 • 

2.3K Messages

2 years ago

 

mariosan If you're unable to send us a DM, then I would recommend to reach a Xfinity phone agent at 1-800-934-6489. They would be able to assist you further with your concerns. 

 

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