1 Message
Wiring Improperly Installed
A tech recently came out to install service at the house. When he installed the Xfinity box outside beside my electrical breaker box, he connected a short ground wire to the lid of the breaker box and now I cannot open the panel to do work. My electrician needs access to the panel.
XfinityAmandaB
Official Employee
•
2.2K Messages
3 months ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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