Hello, @user_fmi9xm thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance and I can help get an order set up to have the lines reviewed for the relocation. I'm glad our awesome Forum expert @EG was able to bring this too my attention to be able to help. I did want to help get the proper expectations set up that there is a $100 non-refundable fee for the technician to come out and survey to see if the lines can be relocated (the fee is applicable even if unable to move).
I found a similar post that has details as well: https://forums.xfinity.com/conversations/customer-service/need-to-relocate-overhead-exterior-cable-line/6826372a0773f027c06aea8b
Please let me know if you would still like to move forward with the line relocation request.
EG
Expert
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119.6K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.5K Messages
5 hours ago
Hello, @user_fmi9xm thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance and I can help get an order set up to have the lines reviewed for the relocation. I'm glad our awesome Forum expert @EG was able to bring this too my attention to be able to help. I did want to help get the proper expectations set up that there is a $100 non-refundable fee for the technician to come out and survey to see if the lines can be relocated (the fee is applicable even if unable to move).
I found a similar post that has details as well: https://forums.xfinity.com/conversations/customer-service/need-to-relocate-overhead-exterior-cable-line/6826372a0773f027c06aea8b
Please let me know if you would still like to move forward with the line relocation request.
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