Visitor
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6 Messages
Wires hang too low- trucks can't access property
Your cable wires hang too low over the Emily Ave. entrance to our apartment complex at 180 Elizabeth St., Landisville, PA 17538.
Today our trash trucks could not exit our Landisville Apartments complex using the Emily Ave. exit without ripping down the wires because they hang too low! There have been several occurrences of your wires being pulled down by trucks trying to get into or out of this entrance. When repairs are made the wires are reinstalled too low. A couple of weeks ago xfinity installed a new cable wires over this entrance that is lower than before!
xfinity needs to raise these wires so that trucks can't get into and out of this property!
XfinityKei
Official Employee
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2.3K Messages
3 hours ago
@user_ifj4md Thanks for bringing this to our attention. We understand how concerning those low hanging lines are. Our team can help. Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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