Wires exposed

user_ih3824 Good day, and thank you for reaching out to our Xfinity Forums! I can definitely see the concern, and the urgency. I'd be delighted to assist you in getting a ticket issued for repair. To begin, please send a Direct Message with your name and service address. 

 

Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it