Hey there user_erica1, we appreciate you bringing this to our attention here on the forums! You've come to the right place for help, and our team can help get the ball rolling towards getting that line taken care of! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
740 Messages
2 days ago
Hey there user_erica1, we appreciate you bringing this to our attention here on the forums! You've come to the right place for help, and our team can help get the ball rolling towards getting that line taken care of! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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